Troubleshooting
Email address or password is incorrect (Error Code: AG-1187-1)
Last Updated: September 1, 2025Email address or password is incorrect (Error Code: AG-1187-1) Hata Message: “Email address or password is incorrect!” Explanation: No records were found matching the entered user information. Solution: For administrators: If an end user affiliated with your organization cannot log in; A password reset email will be sent to the user. For End Users: Metot...
A valid license is required to continue (Error Code: AG-1187-2)
Last Updated: September 1, 2025A valid license is required to continue (Error Code: AG-1187-2) Error Message: “A valid license is required to continue. Please check active license information.” Explanation: The user does not have any backup licenses. Solution: For dealers: For administrators: For End Users: Contact your system administrator.
The selected installation could not be activated (Error Code: AG-1187-3)
Last Updated: September 1, 2025The selected installation could not be activated (Error Code: AG-1187-3) Error Message: “The selected installation could not be activated!” Explanation: Narbulut Backup Now application could not send an installation request to Narbulut servers due to a momentary connection problem. Solution: Metot 1 : Metot 2 : You can continue the installation process.
Connection Failed (Error Code: AG-1444-1)
Last Updated: September 1, 2025Connection Failed (Error Code: AG-1444-1) Error Message: “Connection Failed!” Explanation: Narbulut Backup Now application could not connect to the Microsoft SQL server with the entered connection information. Solution: There may be many reasons for this situation. The most common of these reasons and their solutions are listed below. REASON FOR ERROR SOLUTION Failure to connect...
Connection Failed (Error Code: AG-1444-2)
Last Updated: September 1, 2025Connection Failed (Error code: AG-1444-2) Error Message: “Connection Failed!” Explanation: Narbulut Backup Now application could not connect to the MySQL server with the entered connection information. Solution: To see the helpful document published by MySQL buraya Click.
Connection Failed (Error Code: AG-1444-3)
Last Updated: September 1, 2025Connection Failed (Error Code: AG-1444-3) Error Message: “Connection Failed!” Explanation: Narbulut Backup Now application could not connect to the Firebird server with the entered connection information. Solution: To see the helpful documentation published by Firebird buraya Click. NOT: When entering connection informationDatabase File PathIn the “” section, the path to a Firebird database file on...
Please check your user information (Error Code: PN-1371-1)
Last Updated: September 1, 2025Please check your user information (Error Code: PN-1371-1) Hata Message: “Please check your user information!” Explanation: No records were found matching the entered user information. Solution: For dealers: A password reset email will be sent to your email address. For administrators: If an end user affiliated with your organization cannot log in; A password reset...
