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Backup Now
Where is our data stored? Does it go abroad?
Your data is stored within Turkey's borders. Our primary data center is located in Istanbul. It has built-in disaster recovery scenarios and is simultaneously backed up at a different location.
Can I see my backed up files from the mobile app?
You can view and access your backed up files from the mobile application.
Is it available for all operating systems?
Backup Now is available for Windows, MacOS, and Linux systems.
Easy Image Backup supports Windows and Windows Server systems.
When my computer gets a virus, does it spread to the cloud?
No malicious software on your computer can infect Narbulut servers. Narbulut passes data through necessary security checks and writes it in fragments to storage servers via API. Therefore, it is not affected by any malware, including ransomware.
What differentiates you from your competitors?
While we have many differences from our competitors, some of them are:
- Stored versions of your backups do not affect your quota: The space it occupies on your computer is the same space it occupies in Narbulut.
- Deleted files are kept for 60 days: Files deleted by you are stored in Narbulut for up to 60 days and do not affect your quota.
- Unlimited versioning, affordable pricing, ransomware alert system, instant file backup.
Can you see our data?
Unlike other backup providers, Narbulut does not have a data processing policy. Your data is transferred with end-to-end encryption. No one, including our employees, can see your data.
Are remote connections secure?
Yes. All connections are encrypted, and access permissions are defined on a per-user basis.
Can shared files be seen by third parties?
No. Only authorized users can access shared content.
What system protection exists if our password falls into third-party hands?
Protect your data and account against malicious parties with two-factor authentication (2FA).
Does the Backup Now application work when infected with ransomware?
The Backup Now application is not affected by malware in any way. It continues to work even if ransomware encrypts all your data.
Does every change I make to my files fill up my quota?
No. Stored versions of your backups do not affect your quota. Regardless of data size or number of users, you can manage all your data through a central panel.
Which products are included in the demo period?
All Narbulut products are included in the demo period. You can use the demo for 30 days.
nDocs Workspace
Can multiple people work on files simultaneously with nDocs Workspace?
Absolutely. With nDocs Workspace's simultaneous collaboration feature, you can make edits on the same file with your team members at the same time and view changes in real-time.
Can I edit files even if Microsoft Office is not installed on my computer?
Yes. nDocs Workspace works browser-based. Even without any office software installed on your computer, you can open and edit Word, Excel, and PowerPoint files directly through the browser.
Do I decide which files my employees can access?
Yes, you have full control. Through the advanced authorization panel, you can manage which user can see which file.
Easy Image Backup
Can I back up only a specific partition (volume) instead of the entire disk?
Yes. Depending on your needs, you can back up the entire disk as an image, or select specific disk partitions (volumes) such as C: or D:.
Can we only back up to the cloud, or can I also back up to my own NAS device?
Narbulut supports hybrid backup architecture. You can back up your data to the cloud, local disks, or both simultaneously.
How do I restore my backup if my computer is completely broken and won't start?
With Narbulut's "Starter Disk Creator Tool," you can boot from USB and restore all your data even if the system has crashed.
Can I restore my backup to a completely different computer with different hardware?
Yes. Thanks to our "Universal Restore" technology, you can seamlessly restore the image backup to a new computer with different hardware.
NOSS (Object Storage)
Am I charged extra for data upload or download requests?
No. You are not charged extra for data traffic within the bandwidth limits included in our standard packages.
Is my data safe? Do you comply with GDPR/KVKK?
Yes. Your data is stored 100% in data centers within Turkey's borders, fully compliant with data protection regulations.
Is there a safeguard to protect accidentally or maliciously deleted data?
Yes. Your deleted data is kept in the system for 60 days in a "recycle bin" manner.
Mobile App
Do I need to pay extra to use the application?
No. The Narbulut mobile application is free for all licensed users.
Can I edit a Word or Excel file prepared on my computer from my phone?
Yes. Thanks to integrated office editors within the mobile app, you can edit your files from your phone.
Will I lose my contacts and photos if my phone breaks or gets stolen?
No. If you have enabled mobile backup, you can access everything when you install Narbulut on your new phone.
My phone is out of space. If I delete my backed-up photos, will they be deleted from the cloud too?
No. With the "Free Up Space" feature, your data remains safe in the cloud even if you delete it from your phone.
LIVE OS (Disaster Recovery)
What is Narbulut Easy Image Backup Live OS?
It is a lifesaving solution that allows you to boot your computer from a USB drive, access your data, and restore your backups.
Which devices and operating systems can I back up?
Fully compatible with Windows-based PCs, servers, and virtual machines (VMware, Hyper-V).
Is technical knowledge required to manage this system?
No. With the Centralized Management Panel, you can easily manage it without complex coding.
Can I only back up to the cloud?
No. With the hybrid architecture, you can back up to both the cloud and your local disk (Local/NAS) simultaneously.
Is my data safe against ransomware?
Yes. With integrated protection, you can revert to a clean backup even if your data is encrypted.
What should I do if my computer shows a blue screen or won't start at all?
You can solve it within minutes by booting the computer with Live OS USB and restoring the backup.
Can I restore my backup to a different brand or model computer?
Yes. With the Universal Restore feature, you can perform hardware-independent restoration.
SQL RESTORE
Which SQL Server versions is this tool compatible with?
It supports all common versions from SQL Server 2005 to 2022.
There is already a database with the same name on the server I want to restore to. Can I overwrite it?
Yes. With the "Overwrite existing databases" option, you can replace the old database with the new one.
Can I restore multiple database backups in bulk?
Yes, batch restore functionality is available.
Is Narbulut SQL Restore Now paid?
No, it is completely free for IT professionals.
Ransomware
Can I recover my data if I am hit by a ransomware attack?
Yes. With the versioning feature, you can revert to a clean version with a single click.
I use antivirus software. Should I still back up?
Absolutely. Antivirus tries to "protect," while backup "saves" you if a virus infects your system.
How long does the restoration process take after a ransomware attack?
It varies depending on data size, but access to the clean backup is instant.
Do you provide protection against ransomware attacks?
Yes. When an attack is detected, it sends SMS/Email alerts and allows you to revert to a clean backup.
Where is my data stored?
Stored in Narbulut data centers within Turkey's borders, compliant with data protection regulations.
Does the backup process slow down my computer?
No. It is optimized to consume minimum resources.
Can I recover a database I accidentally deleted?
Yes. Deleted files are kept in the recycle bin for 60 days.
How can I restore my backups?
You can restore using the Backup Now application, Web Panel, or SQL Restore Now tool.
Value-Added Partner
How does this partnership contribute to customer loyalty?
When you provide services, customer loyalty and trust increase, and churn decreases.
What other benefits are provided?
Marketing support, training, demo environments, and lead referrals are provided.
How to Purchase
Is there a monthly licensing model?
Yes. You can choose flexible monthly or annual licensing.
What is the maximum storage space we can get?
There is no limit. You can scale from 20 GB to Petabyte level.
Does the backup stop when my quota is full?
No. A 10% Flexible Quota (Buffer) is provided and backup continues.
Is it easy to install?
Yes. You can download the application and install it within seconds by clicking "Next > Next".
Is there centralized management for enterprise users?
Yes. You can manage thousands of users from a single panel and assign group policies.
Get a Custom Quote
How does the process work after filling out the quote form?
Our sales consultants review your request and get back to you with a custom offer.
Is setup and after-sales support included in your quote?
Technical support is free throughout the license period.
Work From Anywhere
What is working from anywhere?
It is the ability of users at different locations to collaborate by accessing digital resources.
How does Narbulut facilitate remote work?
It provides seamless connectivity with file synchronization and online office tools.
Are remote connections secure?
Yes. Connections are encrypted and permissions are user-based.
Can shared files be seen by third parties?
No. Only authorized users can access.
Does the system slow down during simultaneous collaboration?
No. It is optimized for high performance.
Is full access available from mobile devices?
Yes. Access from anywhere is possible with iOS and Android applications.
Shared Workspace
What data can I back up?
You can back up all files, documents, media, and application data.
Which businesses is it suitable for?
It is suitable for businesses of all sizes and hybrid working teams.
How does real-time synchronization work?
Changes are visible instantly, and versions are automatically backed up.
Which devices is it compatible with?
Fully compatible with Windows, macOS, Android, and iOS.
How is our data protected?
Protected with end-to-end encryption and ISO-certified systems.
Is backup data encrypted?
Yes, it is encrypted end-to-end.
How are sharing permissions managed?
Detailed per-user authorization (read/write/delete) can be configured.
Online Office Applications
What are online office applications?
They allow you to edit office documents from your browser without installing software.
Which document types are supported?
.docx, .xlsx, .pptx, .pdf, and more.
Who can view or edit documents?
Only users you have authorized.
Is opening documents from the browser slow?
No, it is very fast with the optimized editor.
Are there conflicts when working simultaneously?
No. With real-time editing, everyone sees changes instantly.
Data Security
Why is data security so important?
It is critical for operational continuity, customer trust, and legal compliance.
What security standards does Narbulut meet?
Compliant with ISO 27001, ISO 9001, and PCI-DSS.
Can my backups be accessed without authorization?
No. They are stored encrypted and only authorized users can access them.
Is there data loss during restoration?
No, data integrity is preserved.
Is my data protected against ransomware?
Yes. Protected with isolated and versioned backups.
Cloud Backup
What is cloud backup?
It is the backup of data to remote secure servers outside of physical devices.
What data does Narbulut back up?
Files, SQL, Email, System images, and more.
Which devices is it compatible with?
Windows, macOS, Android, and iOS.
How is our data protected?
With end-to-end encryption and ISO standards.
Is backup data encrypted?
Yes, stored encrypted.
How are sharing permissions managed?
With per-user authorization.
Off-site Backup
Why is off-site backup important?
It is important to protect data at a remote location against physical risks.
What data can I back up?
All files and application data.
Can backups be made from all devices?
Yes. From PCs, servers, and mobile devices.
Who has access to my data?
Only authorized users.
Are backups protected against ransomware?
Yes, backups are isolated.
Does the backup process affect system performance?
No, it does not with incremental backup.
What happens if the internet connection is lost?
It automatically resumes from where it left off.
Image Backup
What is image backup?
It is backing up the entire disk structure of the system as a single image.
Who should use this solution?
IT professionals and organizations that require business continuity.
Can backups be downloaded without permission?
No, they are audited and logged.
Can restoration be performed on different hardware?
Yes, it can be done with Universal Restore.
Does the backup system slow down the device?
No, it runs in the background.
How long does the backup process take?
After the initial backup, only changes are captured (very fast).
How are image backups protected?
With AES-256 encryption.
Mobile Backup
What is mobile backup?
It is the secure transfer of mobile device data to the cloud.
Is my data encrypted when transferred to the cloud?
Yes, it is encrypted.
Can others access my application data?
No, only you can access it.
Does backup slow down my phone?
No, it runs in the background.
Data Transfer
What file types can I transfer?
All file types are supported.
What happens if the connection drops during transfer?
It automatically resumes from where it left off.
Secure File Sharing
What is secure file sharing?
It is the traceable sharing of files by authorized persons.
Who can I share files with using Narbulut?
You can securely share with both internal and external users.
Can I ensure that only the people I designate can access my shared files?
Yes; you can restrict access with password, IP, and email verification.
Is data encrypted during file sharing?
Yes, protected with AES-256 and SSL.
Does file sharing slow down the system?
No, it is optimized for high speed.
Is simultaneous file editing possible?
Yes.
Object-Based Storage
What is object-based storage?
It is a modern storage system where data is stored as objects with metadata.
What use cases is it suitable for?
Suitable for backup, archiving, log management, and big data.
Is sufficient speed provided for high-traffic applications?
Yes, it provides high performance.
Can I access data instantly?
Yes, accessed without delay through S3-compatible endpoints.
Which systems can it integrate with?
With all systems that support the AWS S3 protocol.
Data Centralization
What is data centralization used for?
It is used to collect and manage scattered data in a single center.
Who can benefit from this solution?
Organizations with multiple branches and distributed structures.
Is all data safe in the centralized system?
Yes, in secure data centers in Turkey.
How are access rights defined?
With role and department-based policies.
Does centralization affect system performance?
No.
Can fast access be provided from remote locations?
Yes.
Can it integrate with my existing system?
Yes, it integrates with API support.
Document Scanning
What is document scanning?
It is the digitization of physical documents.
Can deleted documents be recovered?
Yes, they can be recovered with versioning.
Can I scan multiple documents at once?
Yes, batch scanning support is available.
Create Your Own Brand (White Label)
What is White Label?
It is a system that allows you to sell the product under your own brand.
Do I need software knowledge to create my own brand?
No, Narbulut manages the technical processes.
Am I responsible for the security of the service I offer under my brand?
No, infrastructure security belongs to Narbulut.
Who owns the system infrastructure?
Narbulut cloud infrastructure is used.
