Quality Management Policy
As Narbulut, we are committed to operating our quality management system in line with the following principles.
Effective and Uninterrupted Operations
At Narbulut, we consider the uninterrupted, reliable, and high-quality delivery of all our products and services as our top priority. Ensuring that our data backup, cloud storage, and disaster recovery solutions remain accessible 24/7 is fundamental to our operations. We establish and continuously improve the technical and operational infrastructure necessary to prevent any disruption to our customers’ business processes.
To this end, we safeguard our operational continuity through infrastructure redundancy, automated monitoring systems, proactive maintenance plans, and rapid response procedures. All our processes are supported by predefined action plans against potential disruption and failure scenarios.
Our principle of trusted technology is reflected not only in the technical capacity of our products but also in the reliability, transparency, and consistency of our service delivery. Fulfilling every service commitment we make to each of our customers is the cornerstone of our corporate culture.
Customer and Partner Expectations
Our customers and business partners are Narbulut’s most valuable stakeholders. From our product development processes to our after-sales support services, understanding, meeting, and exceeding stakeholder expectations is our fundamental goal at every stage. We continuously monitor the needs and expectations of our stakeholders through regular feedback mechanisms, customer satisfaction surveys, and direct communication channels.
The strategic relationships we build with our business partners are based on the principles of mutual trust and long-term value creation. Together with our dealer network, technology partners, and solution integrators, we aim to offer the most comprehensive solutions to our customers in both national and international markets.
Contributing to the development of national technology is not merely a commercial goal but an integral part of our corporate responsibility. With our vision of domestic technology production, we continue to play an active role in Turkey’s digital transformation process.
International Standards Compliance
Narbulut has structured and implemented its quality management system in accordance with the requirements of the ISO 9001 Quality Management System standard. This standard provides a framework that ensures our processes are systematically managed, measured, and continuously improved.
Compliance with international standards extends beyond certification processes and has become an integral part of our daily operations. We ensure complete fulfillment of standard requirements through regular internal audits, management review meetings, and performance evaluations.
Furthermore, by closely following industry best practices and evolving international norms, we continuously keep our quality management system up to date and strengthen our competitive advantage in the global market. Meeting international quality standards in every product and service we deliver to our customers is our unwavering commitment.
Legal and Ethical Compliance
Narbulut has adopted full compliance with applicable laws, regulations, and sectoral legislation in all geographies where it operates as a fundamental principle. Complete compliance with the Personal Data Protection Law (KVKK), the European General Data Protection Regulation (GDPR), and other relevant data protection regulations is an indispensable part of our operations.
Our commitment to ethical principles forms the foundation of our corporate governance approach. Integrity, transparency, accountability, and fairness are our guides in all business processes and stakeholder relationships. Prevention of conflicts of interest, respect for intellectual property rights, and fair competition practices are core components of our ethical framework.
All our employees are regularly informed and trained on their legal and ethical responsibilities. Our compliance processes are continuously monitored and reported through internal audit mechanisms.
Continuous Improvement and Efficiency
Continuous improvement is at the heart of Narbulut’s quality management philosophy. By integrating the Plan-Do-Check-Act (PDCA) cycle into all our processes, we have established a systematic improvement culture. Every process is monitored with measurable performance indicators and compared against targets.
Risk and opportunity management constitutes a significant dimension of our improvement efforts. Through proactive risk assessments, we identify potential problems in advance, take preventive measures, and strengthen our competitive advantage by capitalizing on opportunities. Our data-driven decision-making approach ensures that our improvement priorities are correctly determined.
In line with our goals for efficiency enhancement, resource optimization, and cost effectiveness, we regularly review our business processes, eliminate unnecessary redundancies, and leverage technological innovations. Every one of our employees is encouraged to propose improvements in their respective areas.
Strengthening Quality Culture
Strengthening the quality culture is one of the fundamental elements of Narbulut’s corporate development strategy. We believe that quality awareness should be maintained at every level and function of the organization, not just in specific departments. Accordingly, we adopt a management approach that encourages the active participation of all our employees in quality processes.
We organize comprehensive training programs to support the professional and personal development of our employees. Technical training, quality management system awareness programs, leadership development seminars, and industry conferences are among our competency development tools.
Creating a work environment that encourages innovative thinking and creativity is an integral part of our quality culture. By providing an open communication platform where our employees can freely share, experiment with, and implement their ideas, we keep the culture of continuous learning and development alive.
Information Security Policy
Ensuring information security is vital for Narbulut. We are committed to protecting all information assets, ensuring security conditions within the framework of international standards and continuously improving.
Protection of Information Assets
Narbulut considers protecting the confidentiality, integrity, and availability of all information assets it owns and manages as its highest priority. All our information assets, including customer data, corporate information, intellectual property rights, and employee data, are protected with comprehensive security controls.
In the digital environment, we implement security layers such as AES-256 bit encryption, multi-factor authentication, network segmentation, firewalls, and advanced threat detection systems. In the physical environment, we ensure the protection of our information assets through access control systems, security cameras, environmental monitoring systems, and authorized personnel restrictions.
Under our data classification policy, all information assets are classified according to their criticality levels, and appropriate security controls are defined for each class. Access authorization is based on the principle of least privilege; each user has access rights only to the information necessary to perform their duties.
Standards-Compliant Security
Narbulut has structured and implemented its information security management system in accordance with the ISO/IEC 27001 international standard. This standard provides a comprehensive framework that ensures systematic management of information security risks and the selection and implementation of appropriate security controls.
Full compliance with legal and regulatory requirements is one of the fundamental components of our information security strategy. We ensure complete compliance with data protection laws in all geographies where we operate, particularly KVKK, GDPR, electronic communications legislation, and sectoral regulations.
Through regularly conducted independent security audits, penetration tests, and vulnerability scans, we continuously verify the effectiveness of our security controls. Audit findings and improvement recommendations are evaluated in our management review processes, aiming to continuously elevate our security level.
Risk Management and Continuous Improvement
Risk management forms the foundation of Narbulut’s information security approach. Through our systematic risk assessment processes, we identify, analyze, and develop appropriate risk treatment strategies for current and potential risks threatening our information assets. Our risk assessments are updated at regular intervals and following significant changes.
Our cyber threat intelligence, security event monitoring, anomaly detection, and incident response processes operate actively 24/7. Rapid detection of security incidents, effective response, and root cause analysis to prevent recurrence are critical components of our risk management cycle.
Within the framework of our continuous improvement approach, security metrics are monitored, trend analyses are conducted, and our security strategy is updated according to the evolving threat landscape. Regular information security awareness training and social engineering simulations for our employees aim to minimize risks arising from the human factor.
Business Continuity Policy
Narbulut considers the effective and uninterrupted continuation of its activities regarding the products and services it offers as its most important priority.
International Standards
Narbulut has structured and implemented its business continuity management system within the framework of the ISO 22301 Business Continuity Management System standard. This standard provides a management framework that ensures our preparedness for potential disruption scenarios, the resumption of critical business processes within defined timeframes, and the maintenance of our service commitments to stakeholders.
Through business impact analyses (BIA) and risk assessments, we identify our critical business processes, their dependencies, and acceptable downtime periods. Detailed recovery plans, alternative operating procedures, and resource requirements are defined for each critical process. Specialized response plans have been prepared for different scenarios including natural disasters, cyber attacks, infrastructure failures, and pandemics.
Compliance with legal regulations and sectoral requirements is an integral part of business continuity planning. Fully meeting the business continuity requirements set by regulatory bodies and following best practices in this area are among our strategic priorities.
Contractual Compliance
Full compliance with the service level agreements (SLAs) committed in the contracts we sign with our customers and business partners is one of the fundamental objectives of our business continuity management. We take all necessary technical and operational measures to meet the availability, performance, and recovery time objectives defined for our data backup, cloud storage, and disaster recovery services.
Within the scope of contractual compliance, notification procedures, escalation processes, and compensation mechanisms for service disruptions are clearly defined. We commit to providing transparent and timely communication to our customers in the event of a potential disruption.
We also assess the business continuity capabilities of our business partners and suppliers, manage critical supply chain dependencies, and activate alternative supply sources when necessary. This holistic approach ensures the sustainability of the services we provide to our customers under all circumstances.
Continuous Improvement
The effectiveness of our business continuity management system is continuously validated and improved through regularly conducted testing, exercises, and review processes. We measure and develop our teams’ readiness levels through different types of exercises, including tabletop exercises, simulation tests, and full-scale recovery drills.
We regularly update our business continuity plans in light of exercise results, real incident experiences, and industry developments. Action plans are created for identified improvement areas, responsible parties are assigned, and follow-up processes are conducted. This cyclical approach ensures that our plans remain current and effective.
In line with technological advancements, the changing threat landscape, and our growing business requirements, we continuously modernize our business continuity infrastructure. We aim to maintain our service continuity at the highest level through redundant system architectures, geographically distributed data centers, and automatic failover mechanisms.
